< img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=235029654484438&ev=PageView&noscript=1" /> Guarantees & Return Policy,About Us

Return Applicability
 
Please note for the following cases consumers can request return item(s).
1. Item(s) have no defective parts, no artificial breakdowns, no destroy in package, accessories, user manuals.
2. Item(s) are found with obvious defective parts and have not been used yet within 7 days (including working days and weekends) since received.
Please note: 1. In addition to product quality returns, all other refunds and return shipping costs are borne by consumers  2. Except for promotions, e.g. Black Friday Deals, only exchangeable after 3 days since received.
 
Items are Missing From My Order, What Can I Do?
Possible Reasons:
Order split shipped: Check your order whether it has not been split shipped. Contact our customer service.
Ordered from different storehouses: If you ordered from 2 different storehouses the order will have multiple shipments.
Kemove.com made a mistake: On rare occasions, an item maybe missed during packaging.
Package damaged or items removed: The package seems modified or damaged and items may have fallen out.
If you have checked, there is still something missing. Take photos of what has arrived and email what is missing to our customer service, including your order number and a copy of the parcel declaration.
 
Received an Incorrect Item

  1. Please contact us by telling us the order number and the details you received.

2. Our customer service team will respond to you within 24 working hours.
3. Once customer service confirms an item is incorrect, we will provide you with the return address.
4. Once we receive the incorrect item, we will begin processing the correct item for you.

Item is Not as Described
 
If the items received are not the one you ordered or not as described, you can request a replacement or a full refund by contacting us.
Free return or get a replacement within 3 days after receipt of your item(s).

An Item Was Damaged During Shipping
 
If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide customer service with graphs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of damage" Documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it and send an email to us about the case for a reship.
 
 
* Exceptions for Returns
 
Please note for the following cases Kemove.com has the right to refuse consumers to return items.
1. Consumers have not contacted the customer service but directly to return item(s) on receipt of the defective item(s).
2. Any return request that beyond 7 days (including working days and weekends) starts from the date consumers receive item(s).
3. Any artificial damage or unauthorized modification on items.
4. Consumers are unable to provide verified order numbers and any proof from Kemove.com.
5. Consumers artificially tear or alter item logos, series numbers or waterproof label etc.
6. Item is broken due to force majeure (natural disasters etc.).
7. Any breakdowns of operations or set-ups that are not followed by product user manuals.
8. Item(s) have not been sent out within 7 days (including working days and weekends) after we have confirmed return requests with consumers.
9. It has been shipped, and you don’t want it before receipt. You can choose to return and exchange the goods after receiving the goods, and the shipping cost is borne by yourself.
 
How to Return Items
Step 1: Please first contact our customer service via email customer@kmovetech.com and confirm the refund request with customer service.
Step 2: Please mark the order number, your phone number, and write down "Return" On the package. You should also let us know the tracking number after you have sent it out.
Step 3: We will arrange a reshipment after receiving your returned items. Or we will send back your money to your bank within 10 working days upon we have confirmed your refund request. Please contact your bank for your order refund follow-ups. Please contact us for any further issues about returns through email customer@kmovetech.com.
 
 
Applicability for Replacement
Please note for the following cases consumers can request a replacement from Kemove.com.
 
1. Item(s) have no defective parts, no artificial breakdowns, no destroy in package, accessories, user manuals, or have not been activated yet within 7 days (including working days and weekends) since received.
2. Item(s) are found with obvious defective parts, and have not been used yet within 15 days (including working days and weekends) since received.
3. Item(s) received have an obvious differences with the product description at Kemove.com.
4. Consumers found item(s) are broken upon receipt of the item from the delivery staff.
5. Item(s) are found still to be low quality without artificial breakdowns after exchanged once before from Kemove.com.
6. Item(s) cannot be operated normally by following the user manual within 15 days ( including working days and weekends) since received.
 
 
Exceptions for Replacement
Please note for the following cases Kemove.com has the right to refuse consumers for replacement(s).
 
1. Consumers are unable to provide verified order numbers and any proof from Kemove.com.
2.consumers have not contacted the customer service but directly to return item(s) on receipt of the defective item(s).
3.consumers artificially tear or alter item logos, series numbers or waterproof label etc.
4.item(s) have not been sent out within 7 days (including working days and weekends) after we have confirmed replacement requests from consumers.
5.item(s) were broke in the case of force majeure (natural disasters etc.)
6.any breakdowns of operations or set-ups that are not followed by product user manuals.
7.any artificial breakdowns or unauthorized modification on items.
8.any replacement request that beyond 15 days (including working days and weekends) since the date consumers received item(s).
9.item(s) were found to be with no quality issues from Kemove.com tech department.
 
Please contact us for any further issues about replacement through email customer@kmovetech.com.
 

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